Privacy Policy

**Privacy Policy** **Effective Date:** [Insert Date] **Last Updated:** [Insert Date] Welcome to **The Digi WhatsApp Portal** (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform and related services. By using our website or creating an account on **The Digi WhatsApp Portal**, you agree to the terms described in this Privacy Policy. --- ## **1. Information We Collect** We collect the following types of information: ### **A. Account Information** When you register or create an account, we collect: * Name, email address, phone number, and company details. * Login credentials and account preferences. ### **B. WhatsApp API Data** When you connect your WhatsApp Business API or third-party API, we may access: * WhatsApp phone number and business profile data. * Message metadata (sender ID, timestamps, message type). * Message content (only to the extent required for delivery, logs, or analytics). > **Note:** We do **not** access or store your personal WhatsApp chats unrelated to our service operations. ### **C. Payment Information** If you purchase a paid plan or subscription: * We collect billing details such as name, address, and transaction data. * Payment processing is handled by secure third-party gateways; we do not store credit/debit card numbers. ### **D. Technical Data** Automatically collected through cookies and analytics tools: * IP address, browser type, device information, and usage logs. * System logs for API calls, message sending, and delivery status. --- ## **2. How We Use Your Information** We use your information for the following purposes: * To **create and manage your account**. * To **connect and operate your WhatsApp Business API** through our dashboard. * To **send and receive messages**, notifications, or campaigns on your behalf. * To **improve service performance**, user experience, and platform reliability. * To **provide customer support** and technical assistance. * To **bill and collect payments** for paid plans. * To comply with **legal and regulatory obligations**. --- ## **3. Data Storage and Security** * All data is stored on **secure, encrypted servers** hosted in reliable data centers. * We use SSL encryption, access control, and regular security audits to protect your data. * Only authorized employees and technical staff can access limited data necessary for support and maintenance. * Despite our best efforts, no online platform can be guaranteed 100% secure; by using our service, you acknowledge and accept this inherent risk. --- ## **4. Sharing of Information** We may share limited data with trusted third parties only for operational purposes: * **WhatsApp / Meta Platforms** (for API communication). * **Third-party API providers or hosting partners** (for message delivery, analytics, and uptime monitoring). * **Payment processors** (for subscription billing). * **Legal authorities**, if required by law or for fraud prevention. We do **not sell, rent, or trade** your personal data to any third party for marketing purposes. --- ## **5. Data Retention** * Account data and message logs are retained as long as your account remains active. * Upon account deletion or termination, your data will be securely deleted or anonymized within **30–60 days**, unless retention is required by law or for audit purposes. * You may request data deletion by contacting our support team. --- ## **6. Cookies and Tracking Technologies** We use cookies and tracking tools to: * Maintain session login. * Remember preferences and settings. * Analyze platform performance and usage statistics. You can control cookies via your browser settings, but disabling them may limit certain platform features. --- ## **7. User Rights** Depending on your location, you may have the following rights: * **Access** – Request a copy of your personal data we hold. * **Correction** – Request correction of inaccurate or outdated information. * **Deletion** – Request deletion of your account and related data. * **Data Portability** – Request export of your data in a machine-readable format. * **Withdraw Consent** – Revoke consent for optional data uses (like marketing). Requests can be sent to **[support@thedigisparrow.com](mailto:support@thedigisparrow.com)**. We will respond within a reasonable timeframe, generally within 15–30 days. --- ## **8. Third-Party Links** Our platform may contain links to third-party websites or integrations. We are **not responsible** for the privacy practices or content of those websites. We encourage users to read the privacy policies of any external services they use. --- ## **9. Children’s Privacy** Our platform is **not intended for users under 18 years of age**. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will delete it immediately. --- ## **10. Changes to This Privacy Policy** We may update this Privacy Policy from time to time. All updates will be posted on our website with a revised “Last Updated” date. Your continued use of the platform after such changes constitutes acceptance of the revised policy. --- ## **11. Contact Us** If you have questions or concerns about this Privacy Policy or your personal data, please contact: **The Digi WhatsApp Portal** 📧 Email: [[support@thedigisparrow.com](mailto:support@thedigisparrow.com)] 🌐 Website: [[www.thedigisparrow.com](http://www.thedigisparrow.com)] 📞 Phone: [+91 98558 10721 | +1 548 577 3855] 🏢 Registered Office: [Insert Business Address]